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How do I check the status of a report submission?
How do I check the status of a report submission?
Quadency Customer Service avatar
Written by Quadency Customer Service
Updated over a week ago


To report a vulnerability, be sure you've read this page in its entirety, and follow the exact reporting directions provided. 

Update: April 27th, 2020

Due to operational shifts caused by covid-19, you may receive a delayed response to your report. 


ALL submissions are reviewed immediately by the security team, but we cannot respond to every researcher - particularly if an issue has been previously reported and/or related updates are already queued for release. Also note only submissions via provided reporting directions will be reviewed. If warranted, a member of Quadency's security team will follow up with you in a timely manner. 

Submissions and status follow-ups through any other channels - including social media, live chat, and Quadency support email - are not reviewed by the security team.

We plan to expand and automate the reporting process in the future so thank you for your patience, and we hope you are all healthy and staying safe!

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