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How to complete Identity Verification?
How to complete Identity Verification?

Learn the various Identity Verification (KYC - Know-Your-Customer) levels and how to verify your account.

Quadency Customer Service avatar
Written by Quadency Customer Service
Updated over a week ago

Overview

By completing Identity Verification Level 2, you can access more platform features including QUADX. Please have a look at the features you can access per your Identity level here.


Details

There are multiple Identity Verification levels used to verify your account on Quadency. Each Identity Verification level requires specific data to be entered manually:

  • Identity Verification Level 0 (automatic upon signing up for Quadency)

    • Quadency account

    • Email Address

  • Identity Verification Level 1

    • Full Name

    • Date of Birth

    • Address

    • Phone Number

  • Identity Verification Level 2

    • Driver's license, Passport, or National ID (For Non-US users)

    • Picture of yourself holding a Proof of Address document from the last 90 days. The document could be one of the ff.

      1. Bank statement

      2. Utility bill

      3. Tax document

        (Ensure your face & document are not cut off from view, and the text on the document is readable)

How to complete Identity Verification - Step-by-step

Identity Verification Level 1

  1. Log in to your account, and then click on account settings at the top right.

  2. Click "Verify Account".


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  3. Fill in the relevant information and click "Request SMS Code".

  4. Fill in the SMS code received and click "Submit Information"

Identity Verification Level 2

  1. Click on "Proceed to Level 2" at the bottom of the page.

  2. Upload the needed files as stated in the instructions.
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    1. Driver's license, Passport, or National ID (For Non-US users)

    2. Picture yourself holding a Proof of Address document. The document could be one of the ff.

      1. Bank statement

      2. Utility bill

      3. Tax document from the last 90 days.

        (Ensure your face & document are not cut off from view, and the text on the document is readable)

  3. Hit 'Submit' when you have made sure to upload the required documents. Your information will be reviewed as soon as possible.

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