Quadency

Quadency Customer Service

Find all the information needed to manage your User Profile

Quadency User Profile

We've created a new Quadency account for you to get ready for the Quadency Exchange.

What is my Quadency account?

Find out what features you can access depending on your region and Identity Verification status.

Supported features per region and Identity verification levels

Account Features

Find how to transfer crypto to deposit into your Quadency account.

How to deposit assets in your Quadency account?

Find the list of cryptocurrencies you can hold in your Quadency account.

Which assets can I deposit and withdraw?

Guide to withdraw QUAD and other assets from your Quadency Account.

How to withdraw from my Quadency account?

Can I deposit or withdraw assets from Quadency?

Make sure to transfer crypto on the correct network to avoid the loss of your funds.

What if I send an asset to the wrong blockchain?

Deposits into Quadency accounts are currently limited to certain users.

Why can't I deposit assets in my Quadency account?

What are the withdrawal fees?

Your KYC level determines your deposit/withdrawal limits.

What are the deposit/withdrawal limits?

How to display QUAD in my web3 wallet?

Deposit & Withdrawals

What is 2FA?

An overview of the security practices at Quadency

Is Quadency Secure?

How do I check the status of a report submission?

Bug Bounty Program

Security

Find out in which tier your account is, and how to get discount on fees.

What is my account tier?

How many bots can I run?

Find how many external exchanges you can connect to Quadency.

How many external accounts can I connect?

Detailed explanation of the different account tiers on Quadency.

What are the Quadency account tiers?

Number of backtest you can run for each bot.

How many backtest can I run?

Account Tiers

Quadency is 100% free, check how to request extended access.

How do I upgrade my Quadency user profile?

How do I enable 2FA?

How do I reset my 2FA?

How do I change my Quadency password?

Completely remove your Quadency user profile

How do I delete my user profile?

What if I forget my Quadency password?

Account Management

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