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How often are account balances updated?
How often are account balances updated?
Quadency Customer Service avatar
Written by Quadency Customer Service
Updated over a week ago


Account information such as balances, orders (open and closed), and transactions are synchronized with your connected services such as exchanges, and wallet providers in real-time.


If you are offline for a period of time, there may be instances where your information may not be up-to-date immediately. Usually, this will automatically be resolved in a matter of a few minutes as our system re-synchronizes everything.

However, in rare circumstances delays from exchange API data may cause a slight delay in the synchronization of your accounts. If that occurs, you have the option to manually sync all your connected accounts at once with these 2 quick steps:

Step 1: Click on "My Accounts" in the dropdown menu in the top right corner of your screen.


Step 2: Click on the "SYNC ALL ACCOUNTS" button, and a notification will appear on the right side of your screen.

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