Troubleshooting

Having issues with data sync or order errors?

6 articles in this collection
Written by Quadency Customer Service and Quadency Technical Support

All my funds are not being displayed

Quadency currently only supports spot trading, the funds available in your other accounts are not displayed in your portfolio.

Written by Quadency Technical Support
Updated over a week ago

I am often requested to verify my IP or location

To ensure the security of your accounts, Quadency requests you to verify your IP.

Written by Quadency Technical Support
Updated over a week ago

How do I troubleshoot my bots?

Sometimes, bots can run into error. In this article we compiled the most common errors and how to troubleshoot them.

Written by Quadency Technical Support
Updated over a week ago

I cannot find the chart drawing tools

Written by Quadency Customer Service
Updated over a week ago

My accounts are not updating

Written by Quadency Customer Service
Updated over a week ago

My portfolio is missing assets

Written by Quadency Customer Service
Updated over a week ago