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Troubleshooting
Troubleshooting
Having issues with data sync or order errors?
10 articles in this collection
Written by
Quadency Customer Service
How do I contact support?
'Help us help you' quickly and efficiently by following these quick steps.
Written by
Quadency Customer Service
Updated over a week ago
My portfolio is missing assets
Written by
Quadency Customer Service
Updated over a week ago
Trading
How to solve: "This action disabled is on this account."?
Quickly fix this issue by allowing leveraged tokens trading on Binance.
Written by
Quadency Customer Service
Updated over a week ago
How do I troubleshoot my bots?
Sometimes, bots can run into error. In this article we compiled the most common errors and how to troubleshoot them.
Written by
Quadency Customer Service
Updated over a week ago
All my bot configurations result in loss
Consistently seeing negative bot returns?
Written by
Quadency Customer Service
Updated over a week ago
I cannot find the chart drawing tools
Written by
Quadency Customer Service
Updated over a week ago
Portfolio Management
How often are account balances updated?
Written by
Quadency Customer Service
Updated over a week ago
All my funds are not being displayed
Quadency currently only supports spot trading, the funds available in your other accounts are not displayed in your portfolio.
Written by
Quadency Customer Service
Updated over a week ago
General
How to upgrade to KuCoin API 2.0?
Follow these steps to upgrade your KuCoin API to 2.0.
Written by
Quadency Customer Service
Updated over a week ago
I am often requested to verify my IP or location
To ensure the security of your accounts, Quadency requests you to verify your IP.
Written by
Quadency Customer Service
Updated over a week ago