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Troubleshooting

Troubleshooting

Having issues with data sync or order errors?

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7 articles in this collection
Written by Quadency Technical Support
Trading

How to solve: "This action disabled is on this account."?

Quickly fix this issue by allowing leveraged tokens trading on Binance.
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Written by Quadency Technical Support
Updated over a week ago

How do I troubleshoot my bots?

Sometimes, bots can run into error. In this article we compiled the most common errors and how to troubleshoot them.
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Written by Quadency Technical Support
Updated over a week ago

All my bot configurations result in loss

Consistently seeing negative bot returns?
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Written by Quadency Technical Support
Updated over a week ago

I cannot find the chart drawing tools

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Written by Quadency Technical Support
Updated over a week ago
Portfolio Management

How often are account balances updated?

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Written by Quadency Technical Support
Updated over a week ago

All my funds are not being displayed

Quadency currently only supports spot trading, the funds available in your other accounts are not displayed in your portfolio.
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Written by Quadency Technical Support
Updated over a week ago
General

I am often requested to verify my IP or location

To ensure the security of your accounts, Quadency requests you to verify your IP.
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Written by Quadency Technical Support
Updated over a week ago