Troubleshooting

Having issues with data sync or order errors?

10 articles in this collection
Written by Quadency Customer Service

How do I contact support?

'Help us help you' quickly and efficiently by following these quick steps.

Written by Quadency Customer Service
Updated over a week ago

My portfolio is missing assets

Written by Quadency Customer Service
Updated over a week ago

Trading

How to solve: "This action disabled is on this account."?

Quickly fix this issue by allowing leveraged tokens trading on Binance.

Written by Quadency Customer Service
Updated over a week ago

How do I troubleshoot my bots?

Sometimes, bots can run into error. In this article we compiled the most common errors and how to troubleshoot them.

Written by Quadency Customer Service
Updated over a week ago

All my bot configurations result in loss

Consistently seeing negative bot returns?

Written by Quadency Customer Service
Updated over a week ago

I cannot find the chart drawing tools

Written by Quadency Customer Service
Updated over a week ago

Portfolio Management

How often are account balances updated?

Written by Quadency Customer Service
Updated over a week ago

All my funds are not being displayed

Quadency currently only supports spot trading, the funds available in your other accounts are not displayed in your portfolio.

Written by Quadency Customer Service
Updated over a week ago

General

How to upgrade to KuCoin API 2.0?

Follow these steps to upgrade your KuCoin API to 2.0.

Written by Quadency Customer Service
Updated over a week ago

I am often requested to verify my IP or location

To ensure the security of your accounts, Quadency requests you to verify your IP.

Written by Quadency Customer Service
Updated over a week ago